Our support team is here to help with questions, account-related issues, technical concerns and general feedback. Choose the contact option that suits your enquiry, and include your username or a brief description of the issue where relevant. Please do not send passwords or full payment details by email. Customer support is available around the clock, while specialist teams handle enquiries during their listed working hours. We will direct your message to the right team.
| Department | Contact |
|---|---|
| Customer support | [email protected] - account help and technical issues, 24/7 |
| General enquiries | [email protected] - general questions, Mon-Fri, 09:00-18:00 |
| Affiliate enquiries | [email protected] - partnership enquiries, Mon-Fri, 09:00-18:00 |
| Phone | +44 20 7946 0387 - Mon-Fri, 09:00-18:00 |
| Working hours | Customer support: 24/7; other enquiries: Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or cases that need documents or explanations. Please send your message to [email protected] with a clear subject line and include your current contact details, account ID, and any relevant attachments. Providing complete information helps us process your request faster and reduces avoidable delays.
Contact Form
Response Time
Our support team answers most inquiries within one business day. For quick questions about your account, payments or active promotions, you can also use live chat. More complex requests may take longer, depending on the nature of the issue and whether additional checks are needed. If we need more information from you, our team will let you know.
Feedback
Have feedback, a suggestion, or an idea for improving the website? We’d like to hear from you. Share what’s working well or what could be clearer, and our team will review your comments carefully. Your feedback helps us improve the service and make the website easier and more enjoyable to use.