Player Privacy Policy
This Privacy Policy explains how we collect, use and protect personal information when you use our site and services. We take your privacy seriously and set out below the types of data we process, why we process it and how you can manage your information. Wherever we refer to law we mean applicable UK data protection legislation.
Types of data we collect
Personal data
We collect information that identifies you or allows us to verify your identity. This includes name, date of birth, email address, phone number, postal address, payment details and verification documents such as an ID or proof of address where required for compliance and security.
Technical data
Technical data covers device information, IP address, browser type, operating system, language settings, mobile identifiers and geolocation data where you grant permission. We also collect interaction data such as pages visited, session times and error logs to keep the service working reliably.
Transactional and activity data
We record transactional details including deposits, withdrawals, bets, game activity, wins and losses, and account changes. This data is used for account management, payment reconciliation, security checks and customer support.
How we use your information
We use data to provide and operate your account, process payments, perform identity verification and fraud prevention, respond to support requests and improve service performance. We may also use aggregated or pseudonymised data for analytics and product development. Where required, we process data in line with applicable legal obligations.
How we protect your information
We use technical and organisational measures to protect personal data, including encryption in transit, access controls and regular security testing. Access to personal data is restricted to authorised personnel and third-party providers who act on our behalf. We review our security practices regularly to maintain appropriate protection.
Cookies and tracking technologies
We use cookies and similar technologies to enable essential site functions, remember preferences, measure performance and serve personalised content. You can manage cookie settings through our cookie preferences tool. Third-party analytics and advertising providers may set cookies in accordance with their own policies.
Your rights
You have rights to access, correct, restrict or delete your personal data, to object to processing and to request portability where applicable. You may withdraw consent at any time if processing is based on consent. To exercise your rights please contact us; we will verify your identity before responding to requests to protect your account.
Access, correction and deletion of data
To request access, correction or deletion send your request to [email protected]. We will respond in line with applicable law and may retain certain information where necessary for legal, fraud prevention or accounting purposes. Some requests may require identity verification.
Information sharing and third parties
We share personal data with service providers who support our operations, including payment processors, identity verification services, customer support platforms, analytics providers and suppliers. We may disclose information to comply with legal obligations, to prevent fraud or to protect our rights. Third parties process data under contract and are required to protect it.
Privacy policy updates
We may update this policy from time to time. When we make significant changes we will post a revised version on this page with an updated effective date. Continued use of our services after changes indicates acceptance of the updated policy.